Challenge: Effectively training front-line banking staff at scale with personalised coaching.
Solution: Deployed customized AI simulators incorporating competencies, role-plays, and product knowledge alongside psychometrics and interactive dashboards. Outcome: Enhanced training impact and skill application.
Challenge: Improving ROI visibility and engagement for significant investments in National and High-Potential development programs amidst inefficient processes.
Solution: Implemented an AI-powered LXP, competency assessments, personalized development plans (IDPs/CDPs), progress monitoring, and automated workflows. Outcome: Optimized pathways, clearer ROI, and streamlined development.